Frequently Asked Questions

Charter Drive is a fleet management platform designed specifically for chauffeur service operators, limousine companies, and executive car services. We help you manage bookings, process payments, and streamline your operations without the burden of monthly subscription fees. Our platform is built to scale with your business, whether you're managing 1 vehicle or 50.

Charter Drive is perfect for chauffeur service operators, limousine companies, executive car services, and individual drivers with small to medium fleets. Whether you're just starting out or managing an established operation, our platform adapts to your needs and grows with your business.

Unlike traditional platforms that charge monthly subscriptions regardless of your business volume, Charter Drive charges a simple $2 booking fee for up to 100 bookings a month. No bookings means no fees. If you do more than 100 bookings a month, contact us and we will give you our best monthly price. This makes Charter Drive the most cost-effective solution for chauffeur operators of any size.

No technical expertise required. Charter Drive is designed with simplicity in mind. If you can use a smartphone or browse the web, you can manage your fleet with Charter Drive. Our intuitive interface makes it easy to manage bookings, process payments, and track your business performance.

Charter Drive charges a $2 booking fee for up to 100 bookings per month. There are no setup costs and no hidden charges. If your business does more than 100 bookings per month, contact us and we will give you our best price per month.

A booking is counted when a customer completes an online booking through your Charter Drive booking link or the Charter Ride app, or when you take a payment with Tap to Pay. The 100-booking limit is counted per calendar month, not per week.

Great news for your business! Once you are doing more than 100 bookings per month, contact us at connect@charterdrive.app and we will put together our best monthly price for your fleet.

Absolutely not. There are zero setup fees and no monthly minimums. You can create your account, set up your booking page, and start using Charter Drive completely free until you receive your first booking or process your first payment.

Charter Drive integrates with your existing payment processor. Customer payments go directly to your bank account, and the $2 booking fee is processed separately. You maintain full control of your revenue and can track all transactions through your dashboard.

Customers can pay using all major credit cards (Visa, Mastercard, American Express), debit cards, and digital wallets like Apple Pay and Google Pay. Our Tap to Pay feature supports contactless payments on both iOS and Android devices, providing maximum convenience for your clients.

Your customers visit your personalized Charter Drive booking page, select their service type, choose date and time, provide trip details (pickup and drop-off locations), and complete payment. You receive instant notifications via email and SMS, and can manage all bookings from your dashboard in real-time.

Yes, absolutely. You can customize your booking page with your company branding, logo, service offerings, pricing structure, vehicle options, and terms and conditions. Make it reflect your brand identity while maintaining a professional appearance that inspires customer confidence.

Yes. Customers can book multiple vehicles for the same trip, making it easy to handle group bookings, corporate events, wedding parties, or airport transfers for large groups. The system manages fleet availability automatically to prevent double bookings.

Through your Charter Drive dashboard, you can easily set vehicle availability calendars, block out dates for maintenance or personal time, and manage your schedule to prevent double bookings. The system updates in real-time, ensuring customers only see available slots.

You can modify or cancel bookings directly from your dashboard. The system will automatically notify customers of any changes via email and SMS according to your cancellation policy. You have full control over refunds and rescheduling processes.

Tap to Pay allows you to accept contactless payments directly on your smartphone without any additional hardware or card readers. Customers simply tap their credit card, debit card, or mobile wallet on your phone to complete payment instantly and securely.

Tap to Pay works on compatible iOS devices (iPhone XS and later with iOS 15.5 or higher) using Apple Tap to Pay technology, and on compatible Android devices with NFC capability. Most modern smartphones support this feature.

No additional equipment needed. If your smartphone supports contactless payments through NFC technology, you can start accepting payments immediately through the Charter Drive app. No dongles, no card readers, no extra costs.

Absolutely. Tap to Pay uses the same secure technology as physical card terminals, with end-to-end encryption and full compliance with PCI DSS security standards. Card information is never stored on your device, and every transaction is tokenized for maximum security.

Download the Charter Drive app or open the web app and create your account. You'll set up your company profile, add your vehicles and services, configure your pricing, and customize your booking page. The entire process takes less than 30 minutes.

Most operators complete their setup in under 30 minutes. Once your account is verified and your payment processor is connected, you can immediately start accepting bookings. There's no waiting period or approval process.

You'll need basic business information (company name, contact details, business registration), vehicle information (make, model, capacity, features), service offerings and pricing structure, and payment processing details for receiving customer payments.

Yes, absolutely. Since there are no setup costs or subscriptions, you can sign up, explore the entire platform, set up your booking page, and test all features completely free. You only pay the $2 booking fee when you actually start receiving bookings.

Charter Ride is the customer app that comes with Charter Drive. As a charter owner, you give it to your customers so they can book rides with you straight from their phone, any time.

Your customers download Charter Ride and enter the reference code from your charter company. From then on, every booking they make comes straight to your charter company in Charter Drive, not to anyone else.

No. Your reference code links the customer to your company only, so their bookings always land in your Charter Drive calendar. Your customers stay your customers.

Auto Pay is available in the Charter Ride app. Customers can pay for their ride automatically through the app, so you spend less time chasing payments and get paid faster.

Charter Drive works on all modern browsers including Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. We recommend using the latest browser version for the best experience and optimal security.

Yes. Charter Drive is available on the App Store for iPhone and iPad and on Google Play for Android phones and tablets. The web version is fully responsive too, so you get a seamless experience whether you're on a phone, tablet, or desktop.

Yes. You can embed your Charter Drive booking page directly on your existing website using our simple integration code, or create a "Book Now" button that links to your Charter Drive booking page. Both options maintain your branding and provide a seamless customer experience.

An internet connection is required to process new bookings and payments in real-time. However, you can view previously loaded booking information and customer details while offline. The system will automatically sync once you're back online.

Yes. We implement industry-standard security measures including 256-bit SSL encryption, secure cloud storage, regular security audits, and full PCI DSS compliance for payment processing. Your business and customer data is protected at all times with enterprise-level security.